Q：What methods can I use to pay?
A：The currently supported payment methods are: PayPal, Alipay, WeChat Pay.

Q：When will the ordered item be shipped?
A：Except for pre-ordered products, we will arrange delivery within 48 hours after the successful payment of the order, carefully pack your favorite products for you, and arrange delivery as soon as possible.

Q：Can I buy items on BESTSEA official online website?
A：Yes, our delivery range includes most of the countries or regions that can be reached by express delivery in the world. Please contact us before purchasing.

Q：If the order has been completed, can I modify or cancel it again?
A：Sorry, once your order is confirmed, it cannot be modified or canceled on the page. If you are sure that you need to modify/cancel the order, please contact the online consultant. If your order is not shipped, we will try our best to meet your needs.

Q：If I apply for a refund, where will the money be returned? When will the payment arrive?
A：After the warehouse confirms receipt of your returned goods, we will complete the refund within 1 to 2 working days, and the period for your payment to arrive at the door is 2 to 5 working days. In order to ensure the security of customer accounts, if you use online payment tools (PayPal, Alipay, WeChat Pay), your refund will be refunded to the original payment account by default.

Q：How do I choose the item that fits my size?
A：You can check the specific size guide on the product details page, or contact an online fashion consultant, and we will provide you with professional advice at that time.

Q：Can the ordered goods provide maintenance services?
A：We provide online repair service for the goods purchased on the BESTSEA official website. You can contact the online fashion consultant and tell us your repair needs, we will help you collect your repaired goods and send them to the relevant repair point. After the repair is completed, it will be returned to your confirmed delivery address. You can read more about Warranty and Repair.

Q：Can repair services be provided for products that have been repaired?
A：If there is secondary damage to the same part after the product is repaired, as long as it is within the warranty period and it is a product quality problem, you can contact the online fashion consultant and inform the maintenance needs. We will help you collect your repaired product and send it to you to the relevant service point. After the repair is completed, it will be returned to your confirmed delivery address.

Q：I apply for a return, how long does it take for the return to be successful?
A：After your return application is confirmed, please return your product to the designated delivery address. If there are no special circumstances, after receiving the returned goods, we will complete the verification and acceptance work within 2 to 5 working days.
After we receive the goods and complete the acceptance inspection, your refund will be completed within 1 to 2 working days, and the period of payment to the door is 2 to 5 working days. You can refer to the return policy for more information.